Questions & Answers

Browse our collection, add items to your cart, and proceed to checkout. You will be guided through shipping details, payment, and order confirmation in a few simple steps. No account is required, though creating one makes future orders faster.

We process orders quickly, but if you need to make a change, reach out within one hour of placing the order. Contact our support team with your order number and the change you need, and we will do our best to accommodate.

After placing your order, you will receive a confirmation email with your order number and a summary of your purchase. If you do not see it within a few minutes, check your spam folder or contact us to verify.

Yes. During checkout, you can add a gift note and select gift wrapping for an additional care fee. We will hand-wrap each book and include your message on a card tucked inside the ribbon.

We accept Visa, Mastercard, American Express, Discover, and PayPal. Depending on your region, you may also use Apple Pay or Shop Pay at checkout.

Absolutely. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your full card details on our servers.

We are exploring options like Afterpay and Klarna. For now, full payment is collected at the time of purchase. We keep our prices fair so that every order feels straightforward.

Sales tax is applied based on your shipping address and local regulations. The exact amount will be calculated and displayed during checkout before you confirm your order.

Standard shipping takes 5-8 business days within the continental US. Expedited shipping (2-3 business days) and next-day delivery are available at checkout. International orders typically arrive in 10-18 business days.

Yes. We ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Customs duties and taxes may apply and are the responsibility of the recipient.

Standard shipping is free for orders over $40 within the US. For orders under $40, a flat rate of $5.99 applies. Expedited and international rates are calculated based on weight and destination at checkout.

If your order has not yet shipped, we can update the address. Contact us immediately with your order number and corrected address. Once shipped, we are unable to reroute packages.

We accept returns within 30 days of delivery for books in their original condition. Simply contact us with your order number and the items you wish to return, and we will provide a prepaid return label.

Send us a message through our contact page or email hello@leaflantern.com with your order number and the reason for return. We will respond within 24 hours with instructions and a prepaid shipping label.

Once we receive the returned item in original condition, we process a full refund to your original payment method within 5-7 business days. Shipping costs are non-refundable unless the return is due to our error.

We take great care in packaging, but if a book arrives damaged, please send photos of the damage and the packaging within 48 hours of delivery. We will send a replacement immediately at no additional cost.

No. You can check out as a guest. Creating an account allows you to save your shipping details, view order history, track multiple orders, and build a wishlist for future purchases.

Click the 'Forgot Password' link on the login page. Enter the email address associated with your account, and we will send you a secure link to create a new password.

Yes. Contact us with your account email and we will delete your personal data from our systems within 14 days. Please note that order history required for tax and legal purposes may be retained in anonymized form.

We use your information solely to process orders, provide customer support, and send optional recommendations if you subscribe. We never sell or share your data with third parties for marketing purposes. See our Privacy Policy for full details.

We use essential cookies for cart and authentication functionality, and optional analytics cookies to understand how readers use our site. You can manage your cookie preferences at any time.

We use industry-standard SSL encryption, secure payment gateways, and follow data protection best practices. Your personal information is stored securely and access is limited to essential staff only.